How Customer Service Creates a Class-A Business | eVision Media

Small Business Marketing Blog

How Customer Service Creates a Referral-Based Business

How Customer Service Creates a Class-A Business

This eTip is a recording of a Facebook Live show where I talked about customer service. I shared some stories about what happened to me over the holidays plus some insights on what we do at eVision Media to embrace customer service to earn a referral-based business.

Key Customer Service Tips

During our 16 or so years at eVision Media, the key customer service goals we strive to reach are:

  1. Answer your phone and emails promptly
  2. Be honest and upfront about delays and problems that affect your client
  3. Own mistakes and do what you can to make up for them
  4. Don’t over promise in your marketing messages and then under deliver
  5. Ensure your clients feel valued, heard and appreciated

If you liked what you saw here, please subscribe to our YouTube channel and newsletter so you can get updates and videos for small business entrepreneurs every week!

To your business success,
Susan Friesen

P.S. If you liked the article, you might want to subscribe to our newsletter. We publish tons of valuable content to help you learn more about marketing, and subscribing is the best way to ensure you don’t miss out. Additionally, if you’d like to learn more about creating a successful and profitable website, while avoiding costly mistakes, click here for our free report on the 6 Critical Steps to Creating a Successful and Profitable Website.

We Don't Just Build Websites. We Build Business Brands.

Our visual branding services are for small businesses and rising entrepreneurs who are looking to present their businesses in a way that will better impress their ideal customers, while establishing vital credibility and trust.

After working with our team, your logo and business branding materials will uniquely distinguish you from your competitors, giving you an advantage above others who lack these critical business components.

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Susan Friesen offering Unlocking Customer Trust and Business Growth: Your 7-Step Guide to Defining a Compelling Brand Identity that Appeals to Your Perfect Clients free guide
Susan Friesen offering Unlocking Customer Trust and Business Growth: Your 7-Step Guide to Defining a Compelling Brand Identity that Appeals to Your Perfect Clients free guide

About the Author, Susan Friesen

Located in the lower mainland of B.C., Susan Friesen is a visionary brand strategist, entrepreneur, and founder of British Columbia’s premiere boutique web development and digital marketing agency, eVision Media.

With over 20 years of experience in the industry, she is an expert in helping businesses establish their online presence and create a strong brand identity.

Her passion for empowering entrepreneurs and small business owners to succeed in the digital world has earned her a reputation as a leading authority in the branding and marketing industry.


Visit www.BrandIdentitySteps.com and download your FREE guide: "Unlocking Customer Trust and Business Growth: Your 7-Step Guide to Defining a Compelling Brand Identity that Appeals to Your Perfect Clients".

What Clients Say

What a great find! We were looking for a way to get ourselves on the web and find someone who knew what they were doing, recognized the style we wanted and be approachable. We found all that – and more – with eVision Media. Susan and Daniel have been fantastic, helpful and great to deal with.

We still get compliments on our website every week from people who have browsed through it. Some of their comments are: ‘Beautiful! So easy to use! Great colour scheme! Welcoming!’ We have been more than thrilled with all of our business dealings with eVision Media. We highly recommend eVision Media!

Andy & Marlene Wouda

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