What is the True Purpose of a Business Website?

Like it or not, if you own a business, you’ve got to have a properly done website.

Most business owners understand this, but unfortunately, there are far too many of them who think they can just haphazardly slap something together and that’ll be good enough.

But the fact of the matter is, if your website isn’t well-designed, it’s not going to do much for your business, and it can actually do more harm than good.

Having a website that performs poorly, looks amateurish, or doesn’t properly portray your brand can be incredibly detrimental to your business.

At the same time, many business owners aren’t aware of all the benefits offered by a high-performing website, and even fewer know what a business website’s true purpose really is.

A high-performing website will offer a ton of benefits for your business, including:

• Attracting your ideal customers
• Setting you apart from the competition
• Ensuring a great experience for all users
• Making you easier to find on search engines
• Helping you to boost sales and get more leads
• Increasing the perceived credibility of your business

From my perspective, a good website only has one main purpose, which is bolstered by all the benefits I listed above. But I’ll get into that a bit more in a minute.

So, if you’re wondering how to increase website traffic, or asking yourself, “What is the purpose of a business website?” then you’re going to want to keep reading.

Because in this article, I’m going to explain the purpose of a business website, point out some common problems that prevent them from performing to their full potential, and offer some advice on how to mitigate those issues.

What is the Purpose of a Business Website? You’re About to Find Out!

As I said above, I believe a business website has one true purpose, and that purpose is to generate, and convert, qualified leads by connecting you with your ideal clients.

Over the years, I’ve seen countless business owners who pay some unqualified designer to throw a website together for them, or try to create one themselves, and then continue to work like dogs to find leads themselves, oblivious to the fact that this is what their website is supposed to be doing for them.

If a website is poorly designed, it’s not likely to bring in many qualified leads, if any.

But with a well-designed, high-performing website, the idea is that you no longer have to do all that legwork yourself, because your website is literally a lead-generating machine.

Why Your Website is Performing Poorly and What to Do About it.

Let’s dive into some of the reasons why business owners’ websites perform so poorly. I also share some recommendations for some methods for ensuring your website’s performing at its best.

Crappy Content

One of the main reasons why websites do well is because they are written for your ideal client, not you or your business.

So, if you want to attract website visitors, and more importantly, keep them from immediately leaving your website, you’ve got to ensure your copy resonates with them and what they find of value to their needs and challenges.

A survey from Adobe of more than 12,000 consumers found that “nearly 9 out of 10 will abandon a bad content experience”.

That being said, when it comes to content, there are many things you want to avoid, and several things you need to consider, as well.

So, when you’re creating your content, make sure to consider things like:

• Is this content truly relevant to the people I want to help?
• Is this content going to provide value for my target audience?
• Would my ideal customer actually take time out of their day to consume this content?
• Are the problems or pain points experienced by my target audience being addressed?
• Is my content empathizing with those problems or pain points so my ideal client knows I get them and understand what they are experiencing?

Simultaneously, you have to make sure to avoid doing things like:

• Skipping important research and analysis to truly understand your ideal client and what they are hoping to find on your website to convince them you are the best solution for their needs
• Publishing content that focuses on you and your business instead of your customers
• Creating content that doesn’t address the problems you can solve for your customers
• Stuffing irrelevant keywords into your content in hopes to get some SEO traction
• Publishing poorly written content that’s filled with errors

From a marketing perspective, the whole point of creating content for your website is to attract website visitors who fit into your target audience, and keep them on your website for as long as possible, which will not only decrease your bounce rate and boost your search engine rankings, but more importantly, convert them into paying customers.

But if you publish content that’s poorly written, isn’t directly relevant to the keywords it’s targeting, has nothing to do with the problems you can solve for potential customers, or otherwise isn’t providing value for the reader/viewer, it’s going to work against you.

As a result, you’re going to look less trustworthy and credible, you won’t get as much website traffic, those who do visit your site won’t be interested in what you’re offering, and most visitors will probably leave your site within a few seconds, which ends all possibility of them becoming a paying client.

Bad First Impressions

This definitely ties into the last point, because if the first thing a website visitor sees is a piece of crappy content, then you’ve already made a bad first impression.

But there’s so much more to it than that.

Every single aspect of your website, including things like how it brands your business, the way it looks, and the way it functions, can create a bad impression of not just your website, but also you and your business in general.

Research from Stanford University concluded that there are indeed “universal factors” which affect users’ perception of a website’s credibility, such as the way a site looks and the structure of its content.

A study published by Elsevier looked specifically at how the aesthetics of a website affect its perceived credibility.

When study participants were shown the same piece of content with “different levels of aesthetic treatment”, the content that was more aesthetically pleasing was considered more credible.

In other words, if your website looks good, users are likely to assign more credibility to your business.

In addition, a study published in Behaviour & Information Technology found that the visual appeal of a website can be assessed in about 50 milliseconds, which means it takes only a tiny fraction of a second for a website to make a favourable first impression.

To be honest, none of these findings are surprising, and it makes sense that consumers would make these kinds of assumptions, whether they’re true or not.

In any case, if you want to make a good first impression with your website, you should make sure:

• The design of your website is aesthetically pleasing
• Your visual branding accurately represents your brand
• Your website functions properly and looks great on any device
• All aspects of your website are designed to appeal to your ideal customers
• You work with a qualified web developer/designer who can make all this happen

Slow Site Speed

Another thing that’s absolutely crucial in terms of a website’s performance is its speed.

Gone are the days when you’d have to wait several minutes for a website to load, as your 56K modem beeped and buzzed its way to the finish line.

Today, consumers expect websites to load within no more than a few seconds, and if they don’t, they’ll simply move on to a competitor’s website and give them their business instead.

In a survey from Unbounce, 70 per cent of respondents admitted that the speed of a website impacts their “willingness to buy from an online retailer.”

The same survey also found that the majority of respondents would not wait more than 4-6 seconds for a website to load on their phone, and it also pointed out that according to Google, most people will leave a page if it doesn’t load within three seconds.

In addition, a study from Portent found that a site that loads within one second will get five times more conversions than a site that takes ten seconds to load.

The study also found that when it comes to e-commerce websites, the highest conversion rates occur on sites that load within two seconds or less.

So, if you want to prevent people from leaving your site before it even loads, and avoiding your site in the future because they can’t be bothered to wait, you’ve got to make sure your site loads quickly.

That being said, there are several things you can do to increase the speed of your website, including:

• Running as few plugins as possible
• Avoiding poor-quality WordPress themes
• Ensuring your CSS code is properly written
• Minimizing the number of elements on each page
• Optimizing images by compressing them before uploading
• Removing unnecessary JavaScript and other programming code

Are you wondering why your website isn’t performing the way it should? Would you like to access the advice of an expert with more than 20 years of experience? Right now, we’re offering a half-price professional website review and a one-on-one 60-minute strategy session with our founder and Brand Specialist, Susan Friesen. If you’re interested, you can Contact us today for more information.

About the Author, Susan Friesen

Located in the lower mainland of B.C., Susan Friesen is a visionary brand strategist, entrepreneur, and founder of British Columbia’s premiere boutique web development and digital marketing agency, eVision Media.

With over 20 years of experience in the industry, she is an expert in helping businesses establish their online presence and create a strong brand identity.

Her passion for empowering entrepreneurs and small business owners to succeed in the digital world has earned her a reputation as a leading authority in the branding and marketing industry.

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