This eTip is a recording of a Facebook Live show where I talked about customer service. I shared some stories about what happened to me over the holidays plus some insights on what we do at eVision Media to embrace customer service to earn a referral-based business.
Key Customer Service Tips
During our 16 or so years at eVision Media, the key customer service goals we strive to reach are:
- Answer your phone and emails promptly
- Be honest and upfront about delays and problems that affect your client
- Own mistakes and do what you can to make up for them
- Don’t over promise in your marketing messages and then under deliver
- Ensure your clients feel valued, heard and appreciated
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To your business success,
Susan Friesen
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