Remote Support

Technical Assistance

If you require remote assistance for one of our technicians to access your computer, please make arrangements first by contacting us. You will then be directed to come back to this page for further directions.

This page provides instructions on how to download “remote login” software so your technician can access your computer and help troubleshoot as needed. Please follow the below instructions carefully:

STEP ONE: Download The Application
STEP TWO: Save the file to your computer. Be sure to remember where you saved it to. A good place is on your desktop so it is easy to find.
STEP THREE: Find the saved file either on your desktop or in your File Explorer window and double click to run it:
A security warning may appear where you are asked to run the file. Click “Run” or “Ok” as prompted.

STEP FOUR: Let your technician know what your ID and Password are that appear in the resulting window:
STEP FIVE: Sit back and relax while your technician now has control of your mouse and can take care of whatever needs to be done.
At any time you can take control of the mouse back but we suggest you not touch your mouse unless instructed to so your technician can quickly and easily take care of matters.
STEP SIX: Once completed, your technician will end the session and close the connection between your computers.

What Clients Say

I cannot speak highly enough of Susan’s expertise and professionalism. From the moment we connected, Susan went above and beyond to provide exceptional service.

This demonstrates to me Susan’s insights during the consultation were invaluable. She helped me see my website from an outsider’s perspective, pinpointing areas for improvement and offering practical suggestions to enhance the user experience.

Beyond website optimization, Susan also guided me towards clarity in my brand presence and positioning. These were aspects I had been struggling with, but with Susan’s expertise, I now have a clear path forward. I was now able to have actionable steps.

Overall, working with Susan was a transformative experience. Her wealth of knowledge, coupled with her genuine passion for helping others succeed, makes her a true asset. I wholeheartedly recommend Susan Friesen and eVision Media to anyone seeking expert guidance in enhancing their online presence and branding strategy. Thank you, Susan, for your outstanding support and guidance!

Anne Mok

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