Remote Support
Technical Assistance
If you require remote assistance for one of our technicians to access your computer, please make arrangements first by contacting us. You will then be directed to come back to this page for further directions.
This page provides instructions on how to download “remote login” software so your technician can access your computer and help troubleshoot as needed. Please follow the below instructions carefully:
- STEP ONE: Download The Application
- STEP TWO: Save the file to your computer. Be sure to remember where you saved it to. A good place is on your desktop so it is easy to find.
- STEP THREE: Find the saved file either on your desktop or in your File Explorer window and double click to run it:
A security warning may appear where you are asked to run the file. Click “Run” or “Ok” as prompted.
- STEP FOUR: Let your technician know what your ID and Password are that appear in the resulting window:
- STEP FIVE: Sit back and relax while your technician now has control of your mouse and can take care of whatever needs to be done.
At any time you can take control of the mouse back but we suggest you not touch your mouse unless instructed to so your technician can quickly and easily take care of matters.
- STEP SIX: Once completed, your technician will end the session and close the connection between your computers.
What Clients Say
I recommend eVision Media to any of my colleagues who not only are looking for professional and reliable services, but also need the creative edge.
Susan’s team helped walk me through the re-branding and web design process holding my hand all the way. They are an absolute top notch company. I received way beyond what I could have ever expected. I am impressed with their technological and marketing knowledge.
Sherry Gaba
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eVisionMedia is a team of Programmers, SEO, Social Media and Marketing Specialists as well as Copywriters and Graphic Designers that specialize in brand identity, web and print media.
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