eBusiness Blog

7 key Website Considerations to Attract and Convert Leads

Today’s eTip focuses on 7 steps you can take when setting up your new website so it attracts paying clients.

 

Seven Essential steps to ensure your website is set up to succeed.

Every website owner and/or business wants traffic to their site but what they really want is qualified traffic. To make sure you’re getting the right eyes on your website my focus today is on what steps you need to take so your website is successful.

Step 1: Why are they there?

The first essential step of your website is copy(text) that makes it clear to a user why they should buy from, or contact you.

Feature your unique selling position and hone in on what makes you distinct in your industry from your competition.

Step 2: What exactly do you do?

Make sure you are explicitly clear with what it is you do. We’re often stuck with tunnel vision when it comes to what we’re offering because we’re so familiar with our industry and business.

To a user who has never been to your website or who doesn’t know your company, some language you know well can confuse them so make sure you’re writing for your user and not yourself when outlining who you are and what you do.

It’s amazing how often I see a lack of clarity on websites. I ask the owner about it and the answers are as expected. The business owner has clouded their judgement by writing as though the site was being marketed to them rather than someone who doesn’t know the business.

Define who you work with on your website so visitors better identify they're in the right placeClick To Tweet

Step 3: Describe your client.

Who do you work with? What is your client list like? By stating the type of client you work with demonstrates your ability to identify their specific problems and challenges that your visitors will resonate with.

This lets users know that they’ll encounter little difficulty in trusting you because you’ve provided the service or product before to someone just like them.

Step 4: What questions does your company answer?

This builds off of step 2: what do you do. Now ask yourself what question can be asked where the answer is your business?

The reason for this is often users will find their way to your website by way of trying to solve a problem. By positioning yourself as the solution, you are showing them that by contacting you or making a purchase they’ll have their question answered and problem solved.

Statistically first time website visitors don't make a purchase and rarely returnClick To Tweet

Step 5: Always lead the user to a conversion

End each page’s content with a CTA, which stands for “Call To Action”.

Once you’ve outlined your value you need to end with a way for the user to either buy from you, get into your newsletter list, or contact you. You’ve told them why so now just show them how.

It can be a simple “Contact Us Here” message, a buy now button, or better yet, a newsletter sign up form that offers a free giveaway that will entice your users to sign up.

Step 6: Give something away for free

The statistical probability of someone coming to your website for the first time and converting is lower than if you can continue some sort of communication with them.

A free giveaway is like a virtual leave behind. Rather than physically giving them a calendar to put on their desk, you’re providing a free product such as a survey, PDF report, or something else that shows you have credible knowledge.

This way you now have a chance to continue a virtual dialog with them and the next time they have a problem, they remember the value you’ve demonstrated and will come back with a vastly increased chance of converting.

Step 7: Do a follow up

Follow up with all users via your mailing list or any other point of contact established.

Whether it’s a newsletter or other means you need to make sure the dialogue doesn’t end when they leave your website.

If they downloaded your free giveaway chances are you included an option to sign up for a mailing list. Use that list to make sure you stay in front of your user’s eyes and they don’t forget you.

Those are the 7 things you can do to get the right users to your website and to encourage them to come back and become paying customers.

If you have your own tips on what you’ve done to secure great traffic and convert leads please go ahead and leave a comment below and also subscribe to our YouTube channel or newsletter so you get weekly tips and strategies like these.

Until next time,
Susan Friesen

P.S. Are you ready to take your business to the next level? Our “All Under One Roof” boutique web development and digital marketing firm can help you make your vision a reality.

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About the Author, Susan Friesen

Susan Friesen offering 10 Critical Questions You Must Ask to Get Maximum ResultsSusan Friesen, founder of the award-winning web development and digital marketing firm eVision Media, is a Web Specialist, Business & Marketing Consultant, and Social Media Advisor. She works with entrepreneurs who struggle with having the lack of knowledge, skill and support needed to create their online business presence.

As a result of working with Susan and her team, clients feel confident and relieved knowing their online marketing is in trustworthy and caring hands so they can focus on building their business with peace of mind at having a perfect support system in place to guide them every step of the way.

Visit www.ultimatewebsiteguide.ca and download your FREE "Ultimate Guide to Improving Your Website's Profitability - 10 Critical Questions You Must Ask to Get Maximum Results".

3 Telltale Indicators Your Website is an Epic Failure

3 Telltale Indicators Your Website is An Epic Fail

Glaring Red Flags Your Website is Under Performing and What to Do About it

Do you know how well your website is really performing? While a great website can help bring in business; a bad one may be costing you sales.

And just because you have a sharp-looking website doesn’t mean it’s an effective one. 

The sad part is that even though you may have spent a ton of money on a site redesign it doesn’t guarantee it will increase sales.

Here’s three glaring red flags indicating your website is not performing as well as it should and what to do about it.

Having a website is meaningless if no-one knows about it, visits it or sticks around long enough to see what you have to offer.

A Website is meaningless if no-one knows about it, visits it, or sticks aroundClick To Tweet

Here’s what to look out for:

  1. Low Volume of Website Visitors

    Since your website is the primary marketing piece for your business, sending qualified visitors to it is fundamental for success. Here’s some tips to boost your site traffic and get more visitors to see your offerings:

  2. Sending qualified visitors to your website is fundamental for business successClick To Tweet
    • Advertise using Google Ad and other browser paid search, social media advertising and display advertising.
    • Get actively involved in Social media. These efforts can build a following and drive loyal fans to your website.
    • Implement content marketing strategies by frequently adding search engine optimized content to your blog. Writing informative articles and posting value-driven videos will not only attract visitors but also showcase your expertise in your industry.
    • Enlist in an SEO expert who can boost qualified website traffic and also improve your search engine rankings.
  3. High Bounce Rate

    A bounce rate measures the percentage of many visitors leave your website without browsing any further after that first page they land on.  If people visit your home page and click away, that’s a sign changes are needed to keep their interest.

    Quickly leaving website visitors indicate several potential problemsClick To Tweet

    Here’s some reasons why people are leaving your site before exploring any further:

    • Your home page should be compelling and appeal to your ideal target market. Ensure your brand messaging matches what your visitors are expecting to see so they are drawn in and want to learn more. It’s also important to review where you are promoting your business and ensure your offerings are highly relevant for them. Be sure the call to action is clearly prominent for them to take a next step.
    • People can be very impatient. If your website is slow to load, they will leave long before they have a chance to see your offerings. Your site’s load time must be fast to capture (and hold) your visitor’s attention.
    • Users can get frustrated easily if they can’t find what they’re looking for quickly. Similarly if they encounter broken links, spelling and grammar errors and have a general bad user experience while trying to navigate your site.
    • Sadly, just having a website is not enough.  It’s critical to have your website display properly on smart phones and mobile devices too.  Today, 1.2 billion people are accessing the Internet from mobile devices. Of those users, up to 80% of them browse using a smartphone.
       
      In other words, if your website is not mobile friendly, you are missing out on a lot of potential business.
  4. No Conversions

    You can have all the traffic in the world, but if they don’t buy, it does you no good. Fortunately, if you aren’t happy with the conversion rate, there are ways to improve your site to improve the number of visitors who convert into paying customers.

    Non-converting website visitors are not good for businessClick To Tweet
    • Most visitors won’t buy after their first exposure to your website.  So it’s really important to capture those leads and follow up with them.  Offering a free giveaway is an effective way to get contact information and build your marketing list.
       
      But if people aren’t signing up for your freebie, then it’s time to make some changes.  You may need a more enticing offering or improve your call to action for the sign up.  Using a popup or exit popup can help boost sign up rates.  Having a more attractive graphic image of your freebie can boost conversions as well.
    • The best way to follow up with these leads is through an auto-responder series that is triggered immediately after they sign up for your free giveaway. Additionally, sending out consistent newsletters to your list is also very effective at staying top of mind for them, increasing your chances greatly of them eventually converting into a paying customer.

If you’re not sure where to find these three valuable metrics, the best way to analyze them is to check your website’s Google Analytics and monitor your website’s performance there.

Ready to Increase Your Website Performance and Get More Sales?

Does your website have high bounce rates? Are you getting minimal interactions on your social media? Do you have a low repeat visitor rate?  An experienced digital marketing agency can review, identify and recommend actions to remedy your website’s “profit holes” where you are losing sales.

The marketing experts here at eVision Media we can quickly boost your website sales and conversion rates. We’ve been increasing website conversions and sales for years with some fantastic results for our clients. Schedule a free consultation today about your website!

To your ongoing success,
Susan Friesen

P.S. If you found this article helpful, please share it with your Twitter followers:

3 Telltale Indicators Your Website is An Epic FailClick To Tweet

About the Author, Susan Friesen

Susan Friesen offering 10 Critical Questions You Must Ask to Get Maximum ResultsSusan Friesen, founder of the award-winning web development and digital marketing firm eVision Media, is a Web Specialist, Business & Marketing Consultant, and Social Media Advisor. She works with entrepreneurs who struggle with having the lack of knowledge, skill and support needed to create their online business presence.

As a result of working with Susan and her team, clients feel confident and relieved knowing their online marketing is in trustworthy and caring hands so they can focus on building their business with peace of mind at having a perfect support system in place to guide them every step of the way.

Visit www.ultimatewebsiteguide.ca and download your FREE "Ultimate Guide to Improving Your Website's Profitability - 10 Critical Questions You Must Ask to Get Maximum Results".

7 Frustrating Things Your Visitors Hate About Your Website

Why Your Business Can’t Ignore the Importance of Providing a Positive User Experience (UX)

7 Frustrating Things Your Visitors Hate About Your Website User Experience

Does your site provide the best user experience?

Bad website usability is not only bad for your users; it’s bad for your business too.

What exactly is website usability? It’s definitely one of those industry jargon terms that many entrepreneurs and business owners might not be familiar with. But should!

Website usability means: how easy is it to use your website?

If you’re unsure of what that is, then chances are you may need some help building a strategy for your website.

Your website’s use is how well it accomplishes the reason you built it. Is it to generate leads? Get someone to make a purchase? Direct people to something else? Each page of your website needs a purpose and if that purpose isn’t clear, then the usability is diminished.

A website's usability is gauged by how well it accomplishes your site's goalsClick To Tweet

When web marketers look at usability they’re looking to see whether or not a user can complete a defined task with little to no confusion or frustration.

So how do you know if your customers are finding your website easy to use?

Measuring User Experience and Usability

There are many services that have come and gone when it comes to measuring user activity and a site’s usability.

Heatmap services such as Hotjar or Crazyegg have been semi successful though woefully abused in the hands of those who don’t know what to do with the information. These types of services give the website owner a birds-eye view at where their website visitors are focusing their attention.

Testing groups can be a great asset but at the same time these are closed, controlled groups so they often inadvertently present misinformation by way of not being an accurate representation of the site’s actual target market.

The best way to check your website’s usability is your Google Analytics. Google offers its analytic web-based software for free for many reasons. One is so you can make your website better.

Within Google Analytics site owners can check things like how long someone is on a page, where they entered the page from, what they did on the page, and when they left.

If someone lands on your page and leaves nearly right away you have what is called a Bounce. If the majority of your users are bouncing (called a high bounce rate) then you have a usability issue and are offering up a bad user experience where they have left too quickly to take any action.

Another way to check is to set a conversion measurement. This is when you input information into Google Analytics that triggers a signal when someone completes a task as defined in there. You can even assign monetary values to the conversion if you want to measure the revenue generated through the conversion.

This type of analysis is best left to professionals so get in touch with my team if you need any help.

But Google doesn’t stop there with its free offerings! Try checking things like your site’s speed or mobile usability using these free tools:

https://developers.google.com/speed/pagespeed/insights/

https://search.google.com/test/mobile-friendly

Find helpful tools to assist in your website's usability hereClick To Tweet

Measuring usability is as complicated or as easy as your website is. Larger projects with many types of users and conversion types will have more complicated ways to measure usability but the overall message here is: does your website accomplish your business goals set for it?

Are Your Users Having A Bad Website Experience?

If you’re looking at the overall stats and the numbers are not good then it’s time to look at why your users are having a bad website experience.

Here’s 7 questions to ask yourself about your website to avoid frustrating your users:

  1. Have you clearly defined what your business does and is it appealing to the right audience?
  2. Did you make it as easy as possible for users to find the information they’re looking for? Typically there should be no more than 3 steps between landing on the site and finding what the user wants.
  3. Can a customer contact you easily if they are stuck or have any questions?
  4. Do you have any broken links on your site that will lead users to a dead end?
  5. How fast does the site load (see test above)?
  6. Is your website mobile responsive?
  7. How transparent is your About page?

Nothing can be more frustrating than a dead end so make sure you don’t have any. Users need to have trust established by a website if they’re going to commit their time, money, or both to it.

This is where user test groups can come in handy. Universal website staples that often get forgotten are there so someone who has never been to your website before can have a good experience on it.

Check the few points listed above and if there are areas you haven’t covered or you need help with then get in touch and we’ll be able to break it all down for you.

Is User Experience Really The Same As Usability?

The experience and expectations will vary greatly between websites depending and their purpose.

For large scale big businesses, user experience transcends platforms and current award winners are melding online with offline in attempts to boost both point of sale ‘conversions’ on site and web conversions.

For anyone working in small to medium sized businesses usability is your website’s user experience so focus on that. Make sure when someone lands on your website searching for something, they find what they were needing as quickly and easily as possible.

And don’t forget your user experience doesn’t end there!

A Conversion Is Not the End of the Road for Good Website User Experience

Provide Great Support

Your user experience doesn’t stop when the conversion does.

Think about the process of your conversion from the perspective of someone performing the conversion.

Once you’re done, are you coming back to the website? If you do, are you going to be able to get the support you need right away?

Not having a support channel or any indication of one is a big negative for any user. They likely won’t buy from you if they don’t think they can contact you afterwards regarding any problems.

Refine Your Website Based on Feedback

Make sure you respond to negative feedback with more than dismissive apologies or a canned ‘thanks for the feedback we’ll work on it’ email. Users who have a bad experience during a conversion but a great experience with support can be recovered customers who will likely buy again.

Accept negative feedback as an opportunity to improve even if you disagree with it.

Take what you learn from the feedback as a gift. If a user takes the time to complain about something, treat it seriously and remedy the situation (within reason).

Maybe they completed their task but have feedback on how easy (or not) it was?

In addition to analyzing your Google Analytics, you can follow up with surveys for customers (if they opt in for having one sent to their email of course) to help refine your user experience.

If you need help drafting a survey try this list of some basic website experience survey questions to ask.

I hope you found this all helpful in ensuring your website provides a great user experience. If you have any questions about user experience and usability please post them in the comments below or on our social media or of course feel free to reach out and contact us at any time.

Thanks for reading,
Mark Hare

P.S. For more tips on how to make your website get you the results you’re looking for, sign up for my free website guide plus weekly newsletter for entrepreneurs and small business owners today.
>> CLICK HERE FOR DETAILS

P.P.S. If you found this article helpful, please share it with your Social Media followers:

7 Frustrating Things Your Visitors Hate About Your Website User ExperienceClick To Tweet

About the Author, Mark Hare

Mark Hare

Mark has been working in search engine optimization, paid online advertising, content marketing, and usability since 2005.

He has worked with hundreds of clients on a wide range of web based projects and is a strong proponent of white hat SEO techniques and link earning over building.


Why Website Development Is More Important Today Than It’s Ever Been

Website development is as many parts science as it is art. Whether you’re selling a product or a service, your website speaks volumes about the credibility of your business. And that’s especially true in today’s competitive digital environment.

 

If you’re clear about the type of clients you want to attract, building a thoughtful, fully-fledged website framework upfront can save you a lot of time and frustration.

Not to mention the alternative could be costing you engaged and loyal customers.

Think about it this way:

When you meet someone for the first time and start networking, chances are, the first thing they’ll do after you part ways is go check out your website.

What do you want to impress upon them there?

Remember, you won’t be able to provide any feedback while they’re online, so the user experience has to be enough to convince them you’re the real deal.

Ideally, it should also help you with the holy grail of entrepreneurial prowess: customer retention.

 

So should you invest in website development?

There’s an easy way to determine if you should invest in your business website by asking this one question:

Will you be inviting any paying customers or potential clients to view it?

If you answered yes, then the smartest move for your business is to get a professionally designed website.

You really can’t afford not to.

If you have any questions about website development and design, feel free to leave a message in the comment section below and I’d be happy to answer. Or if you are interested in more information about how to market your business, sign up for my free newsletter.

Until next time,

P.S. New to Social Media and online marketing or finding it overwhelming and confusing? Check out Social Blast: eMarketing for Entrepreneurs. It’s a monthly group coaching program for those just starting out or wanting more advanced strategies to help with their online marketing and social media efforts.
>> CLICK HERE FOR DETAILS

About the Author, Susan Friesen

Susan Friesen offering 10 Critical Questions You Must Ask to Get Maximum ResultsSusan Friesen, founder of the award-winning web development and digital marketing firm eVision Media, is a Web Specialist, Business & Marketing Consultant, and Social Media Advisor. She works with entrepreneurs who struggle with having the lack of knowledge, skill and support needed to create their online business presence.

As a result of working with Susan and her team, clients feel confident and relieved knowing their online marketing is in trustworthy and caring hands so they can focus on building their business with peace of mind at having a perfect support system in place to guide them every step of the way.

Visit www.ultimatewebsiteguide.ca and download your FREE "Ultimate Guide to Improving Your Website's Profitability - 10 Critical Questions You Must Ask to Get Maximum Results".