eBusiness Blog

How to Set Your Social Media Goals For 2018

How to Set Your Social Media Goals For 2018

Social media experts are everywhere and there are many varying opinions on what’s ahead in the constantly changing landscape.

In this post we’re going to look at setting your goals based on what you’ve done so far and how you should adjust it so you’re getting the most out of your content marketing.

If you’ve never taken stock of your social media or set goals, then this is the article for you.

For tips on how to improve your social media, read our article: How to Incorporate Content Marketing into Twitter

It’s important to measure the successes and failures honestly and to set your ego aside and admit that some of what you did may have been wasted effort.

  1. Check Your Reports

    Do you keep reports? You definitely should so you can assess the efficacy of what you spent time putting online. A report can look any way you want but if you need direction Smartsheet has a free social media report template to get you started.

    Look for metrics like engagement instead of impressions. With impressions and low clicks, you’re doing more harm than good. Look at how your content performed and create categories for it all.

    This information is like your potential leads all telling you what they liked or didn’t.Take that into account when planning out 2018’s content.

    Each social media platform offers free analytics on the profile’s performance, so you can see what you’ve shared that resonated and what fell flat. Look for patterns and topics that show users had consistent interest in something you can then repeat.

    You can even take the step of starting paid promotion for your business  if you’re up for a challenge! If you need any extra help in taking things to the next level, just give us a call! We’re constantly on social media and we analyze our reports every single month like clockwork.

  2. Study Your Website Analytics

    Google Analytics is a great free tool provided by Google that is essential to planning your social media in 2018. Why? This is where you find out how much of what you did actually drove traffic to your business.

    If you don’t have it already then getting Google Analytics set up is necessary. If you run into issues just contact us. One of our online marketing experts can do it very quickly and once you see what you can find out about your website you’ll be amazed.

    If you do have it set up, then check your Acquisition section for Social and then Network Referrals. You’ll be able to see the past year by selecting the previous year as the date range. This will show you just how many people have clicked on your social media posts and landed on your website.

    This won’t matter when it comes to what you shared but it does matter if you’ve done posting that points people toward your website.

    You should always incorporate some sales-oriented messaging that shows your client’s your business so while you don’t want to be a serial self promoter you don’t want to be absent any self promotion entirely.

  3. Set Your Goals

    The first two steps should give you an understanding of where you are and now it’s time to take that information and plan where you’re going.

    What drew clicks? What got shared? What worked and what didn’t?

    If something looks off and is clearly not working then assess whether your time would be better spent elsewhere. Another issue might be the audience of a platform dwindling. Genuinely look out for platforms that have lost their audience because, while rare, it has happened in the past.

    Are you spending a lot of time posting to Facebook? Try putting some of that effort into Instagram if your target market is also on that platform.

    On average the approximate Instagram brand follower growth is 6 – 8% per month. You may not be able to recreate that, but you should see some solid numbers if you’re posting good images regularly.

    When were your posts most effective? Pinterest trends show increased usage in the summer and around Christmas with spring and fall seeing big dips.

    Look at your reports and if you used Pinterest see if your stats align with this. Plan a posting schedule so you know when what you post will have the most effect.

    When you set your goals keep in mind you may not attain them and that’s fine. As long as what you’re doing is honest then you’re in better shape than most.

    Post genuine content about your business and share content you see as having sincere value to people interested in what you do. You’ll not only grow your followers and friends, but you’ll grow them with people who have value to more than the possible optics of high numbers on a profile.

The most important stat is your bottom line. You are spending your time marketing yourself on social media for a reason and if you have professional social media experts helping you then you’re spending your money too.

Your main goal out of all of it is: did this help my business? If the answer is no, then take into account that your previous goals (or a lack of them) were incorrect.

Don’t fret doing any of this by the way. The biggest mistake you can make is to allow this to become a chore rather than a positive part of your business. When you’re enjoying yourself, you’ll find you share better content and you convey that emotion through to potential clients, which is much better than putting out a perception that you’re agitated.

If you’re finding no matter what you do maintaining your social media is a burden, then get in touch with us so we can handle it for you.

If you are brand new to using social media for your business and are ready to start but not sure where or how then please sign up for our Social Media Membership Program. It’s a cost effective and easy way to work with industry professionals while you study the ins and outs of social media, video, and online marketing.

To your ongoing success,
Susan Friesen

P.S. New to Social Media and online marketing or find it overwhelming and confusing? Check out Social Blast: eMarketing for Entrepreneurs. It’s a monthly group coaching program for those just starting out or wanting more advanced strategies to help with their online marketing and social media efforts.
>> CLICK HERE FOR DETAILS

P.P.S. If you found this article helpful, please share it with your Twitter followers:

How to Set Your Social Media Goals For 2018 from @eVisionMediaClick To Tweet

About the Author, Susan Friesen

Susan Friesen offering 10 Critical Questions You Must Ask to Get Maximum ResultsSusan Friesen, founder of the award-winning web development and digital marketing firm eVision Media, is a Web Specialist, Business & Marketing Consultant, and Social Media Advisor. She works with entrepreneurs who struggle with having the lack of knowledge, skill and support needed to create their online business presence.

As a result of working with Susan and her team, clients feel confident and relieved knowing their online marketing is in trustworthy and caring hands so they can focus on building their business with peace of mind at having a perfect support system in place to guide them every step of the way.

Visit www.ultimatewebsiteguide.ca and download your FREE "Ultimate Guide to Improving Your Website's Profitability - 10 Critical Questions You Must Ask to Get Maximum Results".

6 Best Video Marketing Practices for 2018

6 Best Video Marketing Practices for 2018

Did you know 51.9% of marketing professionals say video content provides the best ROI? Imagine promoting your video to millions…  getting more views, likes and subscribers.

Video marketing is a powerful way to build relationships and brand awareness with prospects. If you aren’t using video in your marketing yet, it’s high time to begin.

So to help you get started, here are the best video marketing practices you want to watch out for and implement in 2018:

  1. Plan Before Recording

    Don’t just “wing it” and ramble when you record.  It’s important to have a clear-cut message you want to share.  Create bullet points you want to get across.  You can even tape them to the wall to stay on track.
     
    Then practice it.  Don’t read.  The more conversational you are the more connected your audience will feel.

  2. Hook ’em Fast

    Just like headlines are important for articles and email marketing, opening hooks are key to grabbing attention from viewers.
     
    You have 10 seconds to capture your audience’s attention.  What question can you ask to draw them in? How can you make them curious or intrigued to find out more?

  3. Give First

    If you create your video with the feeling “I want them to buy” it will send bad vibes.  Think first about how you can share value.
     
    What can you teach them?  How you can make them feel entertained?  What inspiration can you provide?

  4. Facts Tell, Stories Sell

    No one can resist a good story.  Try to think of a story that illustrates the point you want to make.  It helps viewers relate to you and engages them on an emotional level.

  5. Call to Action

    Ask the viewers to take action at the end of the video.  Do you want them to buy, subscribe, or hit like and share?

  6. SEO Optimize

    Use keywords in your video title, description, and tags that will help you rank better on YouTube and Google. Create a catchy title that uses keywords and sounds natural.
     
    If you have post the video on your website, creating a sitemap tells the search engine bots you have a video hosted on your website and will result in more organic traffic.

Video marketing is quickly becoming the future of content marketing. I hope you’ll take the plunge this year to make video marketing an important addition to your promotion toolbox. Check out some of the video eTips I do on a weekly basis on our YouTube channel here!

To your ongoing success,
Susan Friesen

New to Social Media and online marketing or find it overwhelming and confusing? Check out Social Blast: eMarketing for Entrepreneurs. It’s a monthly group coaching program for those just starting out or wanting more advanced strategies to help with their online marketing and social media efforts.
>> CLICK HERE FOR DETAILS

P.P.S. If you found this article helpful, please share it with your Twitter followers:

6 Best Video Marketing Practices for 2018 from @eVisionMediaClick To Tweet

About the Author, Susan Friesen

Susan Friesen offering 10 Critical Questions You Must Ask to Get Maximum ResultsSusan Friesen, founder of the award-winning web development and digital marketing firm eVision Media, is a Web Specialist, Business & Marketing Consultant, and Social Media Advisor. She works with entrepreneurs who struggle with having the lack of knowledge, skill and support needed to create their online business presence.

As a result of working with Susan and her team, clients feel confident and relieved knowing their online marketing is in trustworthy and caring hands so they can focus on building their business with peace of mind at having a perfect support system in place to guide them every step of the way.

Visit www.ultimatewebsiteguide.ca and download your FREE "Ultimate Guide to Improving Your Website's Profitability - 10 Critical Questions You Must Ask to Get Maximum Results".

Is Your Business PR Ready?

Is Your Business PR Ready?

5 Ways to Build Public Relationships With Your Clients and Customers in the New Year

In the age of social media – which is here to stay if anyone was wondering – the traditional field of public relations has taken a shift online in many more ways than the PR gurus first predicted.

In addition to simply being another “vehicle” to “get your message out” it has become a whole forum and place to build relationships.

Public Relations has always been about relationships in one way or the other but never more than now. In fact one very well-respected company in Canada, formerly known as Argyle Public Relations, has recently renamed their company Argyle Public Relationships.

It’s the sign of the times that differentiates Public Relations from being a traditional PR company to more of what the field is really all about – building relationships.

And why is social media a gift to PR? Because now, more than ever, companies can build relationships with their clients and customers outside of lunches, client dinners and networking events.

Relationships can be formed, fostered and nurtured online.

When was the last time you met someone online outside of a dating chat room? I have many colleagues, clients and service providers who I have never actually met in person. We have developed relationships through online connections, social media conversations, and video meetings over Zoom and Skype.

In many ways, I am in closer contact with my virtual partners and clients than those business connections with whom I typically only meet face-to-face.

Virtual relationships are available at the flick of a button, the touch of a “thumbs up,” and the speed of a share.

So, when I ask if your business is “PR Ready,” I am asking are you ready, in 2018, to build relationships with your clients and customers? Are you ready to build Public Relationships?

Let’s take a look at 5 ways you can build public relationships with your clients and customers in 2018.

  1. Host an event

    This can be in-person or online. Holding regular client events for the people who keep your business, well, a business, is a good thing.
     
    These can even be annual events, but having a way that you connect with your clients regularly in a way that is meaningful to them will keep your business going for years to come.
     
    You could host an annual summer BBQ or holiday cocktail party, perhaps an event that’s tied to a local holiday (for us in Calgary, Calgary Stampede parties are de rigeuer for 10 days in July), or is there a speaker you could bring in who could elevate your company’s brand or serve your clients in some way?
     
    Creating a way to connect with your clients – in person or online – in a way that brings them together will help build your public relationships.

  2. Make news

    If you have something to announce, a patent you can boast about, a new program you have developed, a milestone you have achieved – these are all things you can make your own news about.
     
    News-making is also about building relationships.  
     
    Even though “announcing” news is “one-way” communications, which means your company is sending information out and not necessarily receiving it back, your clients and customers will relate to the news in some way.
     
    With social media, you can encourage interaction with your announcement, thereby encouraging the Holy Grail of public relationships: “two-way” communications.

  3. Create conversation

    Do you have anything interesting to say? Does anyone you know or respect have anything interesting to say?
     
    You don’t even have to be the one with the original thought, if you can create conversation, you are having a relationship with those with whom you engage in conversation.
     
    Identify those topics of conversation that interest your ideal customer or client group, and have those conversations online. Facebook, Instagram, Twitter and Linked In are all great places to have those conversations in a daily, real-time way.

  4. Host a Training

    Would your customers or clients benefit from free or low-cost trainings? Hosting a meet-up or short workshop can bring your clients great value in addition to giving your company exposure.
     
    These meet-ups can be in-person or online with similar result – creating conversation, and building relationships with the people who matter most to you – your clients and your potential clients.

  5. Publish Content

    Publishing content is now as easy as a free WordPress template. And while in days gone by publishing content was a decidedly one-way activity, now when you hit “live” on your web content it’s instantly in the public domain and ready to invite conversation.
     
    Encourage relating to your audience by posing questions and perhaps even sparking controversy. What gets your ideal customer hot under the collar, or inspires them to sit up and take notice? Write about those things and you will be adding to the relationship you have with your customers.

About the Author, Susan Elford

Kathryn Wilking

Susan Elford, PR Strategist & Leadership Coach, works with start-ups and seasoned entrepreneurs to help them get real about their strengths and celebrate them so they get more of what they want; clients, exposure and success, while living a life of balance.

Visit Susan at www.elfordcommunications.com for traditional PR support and www.susanelford.com for a look into how she works with her coaching clients.


2017 Review: Content & Social Media Marketing Insights

2017 Review: Content & Social Media Marketing Insights

What eVision Media’s Year-End Analytics Revealed About our Top 3 Performing Articles and how these Insights Can Help Your Business Marketing in 2018

It’s the end of the year and businesses are wrapping up their 2017 activities and preparing for new opportunities in 2018.

Like many of you, we put a lot of time and effort into our business and branding. And one key element to all business marketing efforts is to look at the results in order to effectively plan out future marketing and business operation changes.

One key element to all business marketing efforts is to look at the results in order to effectively plan out future marketing and business operation changes.Click To Tweet

We recently set about doing our year-end review on our content marketing and social media efforts and wanted to share some of the insights we discovered in hopes you will get inspired to analyze your own efforts while planning for the year ahead.

Where and What to Analyze

One quick and easy way to go about your year-end review is to look at your online engagement from the past year. Whether it’s checking your social media stats or looking at your website traffic, lots can be gleaned from these types of analytics.

There are a few places to look for the stats you need: You can utilize Facebook Insights, Twitter Analytics, Google Analytics, or your blog stats.

Log into each of these and take a look at how your posts and articles performed. They can provide a lot of valuable information on how your business and marketing resonates with users.

If you’re stuck on social media and want to read more, please review our robust catalogue of content related to all things social media.

So what did our analytics tell us what our followers liked? Here’s 3 valuable insights learned from 3 of our tops posts this year:

  1. Communicating to Maintain Effective Client Relationships

    Not surprisingly this article from one of our guest authors, PR Specialist Susan Elford, offers similar advice to this one: listen!

    Communication is key to a successful business and when clients and followers communicate with you through social media, whether it’s by a direct comment, a share, or something else, you need to listen!

    Client relationships are a big deal for us and we like to build long-term ones by treating our clients with respect and listening to what they say.

    We don’t just hear it, we listen. We then adjust and improve to reflect the client’s expectations.

    So apply advice from the article like this:

    Use language and mannerisms your clients can relate to – use mirroring to deliver messages in a way that makes them feel comfortable.

    And apply the same recognition and response to your social media. If you’ve noticed some articles focus on something specific and your clients/audience are receptive to it by way of engagement, then in 2018 you should know what to do!

    Give them what they want and build your client-base by accepting what your followers like and expect from you. Communication is a very broad term and doesn’t always mean simply direct vocalization or emails.

  2. 10 Ways to Attracting Clients Through Kindness

    This article has our approach laid bare. We watch, listen, learn, and follow the golden rule: treat others as you would like to be treated.

    Open yourself to receiving both good and bad feedback and accept each as constructive.

    Assess the full picture of what is happening and understand where the feedback is coming from.

    We employ kindness and generosity all the time. It’s a big deal when put into practice and by following that and our other 9 steps from the article, we’ve seen our business and client-base grow consistently!

  3. Why Twitter Ads Boost Business & How to Create Them

    If your business isn’t on social media yet, then check out the link given at the start of this article.

    Social media is a BIG factor in most businesses and has effectively replaced a lot of other support channels as users go to for getting a response.

    So once you’re online it’s time to make the most of it. None of the businesses whose names we know are worth what they are today without requiring some paid component. Twitter is no exception.

    While Facebook offers advertising and Instagram as well (among all others) our article on Twitter’s paid promotion resonated with our audience. 110 shares through our website alone is a great indicator of the effectiveness of this content with our follower-base and potential clients!

    As stated in the article, diving into social media can have drawbacks so if you’re looking to get serious, it’s good to hire online marketers who know how to use social media for business.

    We don’t have any information on how effective our reader’s Twitter campaigns have been, but our clients have seen stellar results. From this we learned that within our content we have users who are anxious to expand their presence online and try new ways to reach new potential clients.

    Is this limited to Twitter? Probably not and the real message here is that when we give back to our clients and readers with free tips via content marketing strategies, we will see reciprocation by way of new leads and new clients.

So what did you learn this year from your content and social media marketing efforts? Take a look at your metrics (and if you don’t know how just let us know for a possible future article) and see what they tell you.

Then take that information into the board room and help make 2018 even better.

To your ongoing success,
Susan Friesen

New to Social Media and online marketing or find it overwhelming and confusing? Check out Social Blast: eMarketing for Entrepreneurs. It’s a monthly group coaching program for those just starting out or wanting more advanced strategies to help with their online marketing and social media efforts.
>> CLICK HERE FOR DETAILS

P.P.S. If you found this article helpful, please share it with your Twitter followers:

2017 Review: Content & Social Media Marketing Insights from @eVisionMediaClick To Tweet

About the Author, Susan Friesen

Susan Friesen offering 10 Critical Questions You Must Ask to Get Maximum ResultsSusan Friesen, founder of the award-winning web development and digital marketing firm eVision Media, is a Web Specialist, Business & Marketing Consultant, and Social Media Advisor. She works with entrepreneurs who struggle with having the lack of knowledge, skill and support needed to create their online business presence.

As a result of working with Susan and her team, clients feel confident and relieved knowing their online marketing is in trustworthy and caring hands so they can focus on building their business with peace of mind at having a perfect support system in place to guide them every step of the way.

Visit www.ultimatewebsiteguide.ca and download your FREE "Ultimate Guide to Improving Your Website's Profitability - 10 Critical Questions You Must Ask to Get Maximum Results".

Deck Out Your Business Website and Social Media in Holiday Style!

Deck Out Your Business Website and Social Media in Holiday Style!

It’s the most wonderful time of the year; a time for celebration of the holiday season…

As we deck the halls with boughs of holly and trim the tree, it’s also time to get your business showcased for the holiday season.

This is the time to make sure your social media profiles and website are ready for the festive season.

Are your social media profiles and website decked out for the festive season?Click To Tweet

Here’s some ways to dress up your website and social media for the holidays:

Decorate Your Website Home Page

Place your best holiday deals front and center on your website.  Here’s a great example from retailer J Crew who held a “5 Days of Merry. 5 Surprise Sales” recently.

J. Crew 5 Days of Merry. 5 Surprise Sales

We’ve added a holiday banner to our site that provides holiday wishes from each of our team members: www.evisionmedia.ca

Design a Customized Christmas Logo

Why not create a fun holiday version of your logo for the holidays?  Google has been doing this for years.  Here is an example of a past Google holiday logo:

Google Christmas logo design

Host Holiday Gift Ideas

Tell your customers what to buy for the person who has everything.  When you make gift-giving easy they buy!

Target does a great example of this right on their home page with a gift ideas list. Listing gift ideas at different price points makes it convenient.  For example Target lists gifts under $25, under $5-, and over $50.

Target gift lists

Create Festive Holiday Content

Find fun ways to share your content with a holiday flair.  For example, All Business posted a great article on “The 12 Days of Christmas Retail

12 Days of Christmas Retail

Spruce up Your Social Media Account Too!

Design a special holiday Facebook Cover Image – Show customers your holiday spirit by designing a festive holiday cover image. Our eVision Media Facebook page incorporates our brand colours and logo into our Christmas banner.

eVision Media Facebook business page

Post Family Holiday Pictures

On my personal profile, I’ve posted a picture of our cat Taz by the Christmas tree.  Taz has formed min-celebrity status on Facebook. Moreover, a lot of people can relate to what it’s like having pets and hoping they don’t attack the Christmas tree.

It’s a fun image that helps us connect with our audience.

Taz sitting under the Christmas tree 2017

Use Holiday Hashtags

Make it easy for holiday enthusiasts to find you by creating holiday hashtags.  Some popular ones include #diy, #stockingstuffers, #holidays, #newyears and so on.

Display Holiday Hours

If you plan on taking time off for the holidays let your customers know.  A graphic for social media and your website is the perfect way to remind them.  Look at this example from The Comedy Spot.

See you soon! Closed for Christmas, back on December 26

So don’t be a Grinch.  Show your customers your holiday spirit!

Celebrate by sharing website and social media updates that you are decked out in holiday style.  ‘Tis the season. Set the mood for holiday shopping and you’ll be rewarded.

What has your business done to show Christmas spirit for the holidays? Post your examples below!

To your ongoing success,
Susan Friesen

P.S. If you liked what you read here, you will want to sign up for my newsletter where you’ll get notified every Tuesday of that day’s blog post. Click here to also receive our free website guide: www.UltimateWebsiteGuide.ca

P.P.S. If you found this article helpful, please share it with your Twitter followers:

Deck Out Your Business Website and Social Media in Holiday Style!Click To Tweet

About the Author, Susan Friesen

Susan Friesen offering 10 Critical Questions You Must Ask to Get Maximum ResultsSusan Friesen, founder of the award-winning web development and digital marketing firm eVision Media, is a Web Specialist, Business & Marketing Consultant, and Social Media Advisor. She works with entrepreneurs who struggle with having the lack of knowledge, skill and support needed to create their online business presence.

As a result of working with Susan and her team, clients feel confident and relieved knowing their online marketing is in trustworthy and caring hands so they can focus on building their business with peace of mind at having a perfect support system in place to guide them every step of the way.

Visit www.ultimatewebsiteguide.ca and download your FREE "Ultimate Guide to Improving Your Website's Profitability - 10 Critical Questions You Must Ask to Get Maximum Results".

5 Steps to a Strong Personal Brand on Social Media

5 Steps to a Strong Personal Brand on Social Media

Social media is everywhere and having yourself on it can be great; however, your professionalism doesn’t stop at your professional profiles.

If you’re an influencer in your industry or the face of your business, then paying attention to personal branding is essential in your social profiles.

To be an influencer in your industry, personal branding plays a key roleClick To Tweet

So how do you get personal branding working for you?

Here’s 5 steps to ensuring you have a strong personal brand that will help with your business success:

  1. Audit Yourself

    A quick audit of your personal profiles is a good idea so you can prune anything you wouldn’t want associated with yourself professionally. It will give you a chance to update all your profiles as well.
     
    Make sure all your profiles are connected so users can easily see the relationship. The idea here is that you are an extension of your business and all social profiles clearly indicate to the user who you are and what you’re about.
     
    When posting to your personal social media accounts, keep in mind your business goals and remember optics is key. When someone searches your name, what do they find? Remember anyone may repeat that search so if the results aren’t good you could lose a potentially warm lead.

  2. Set Goals

    Being the face of your business can also lead to you being an influencer in your industry. But that doesn’t just happen automatically. You need to set targets for yourself. And not just in terms of the metrics of measuring success but in how you will achieve the higher standing in your industry that you’re after.
     
    Look at people already established in your niche. They may have a business profile but then on their own how are they presented? Successful personal branding should show their personal profile is aligned with the style of their business.
     
    Once you see what content has been effective and how often your peers have been successfully posting, you can estimate how often and what kind of materials you should post.
     
    Also pay attention to where they post and you’ll see what platforms have returned results for them.  Then you’ll know where to focus your efforts.
     
    This element and the audit can be time consuming and confusing so don’t hesitate to reach out to social media experts if you require assistance.

  3. Create Your Social Media Strategy

    You have your goals set and you know how often you want to post and how many new people you want to see your content.
     
    Now it’s time to incorporate the previous steps and develop a goal-based strategy aimed at realistic growth.
     
    Achieving your goals is a dynamic process where you will consistently evaluate your successes and refine your approach until you start seeing the results you want.
     
    Share other people’s content while promoting your own to establish yourself as an authority in your industry and not just a self promoter.
     
    There are various content aggregation tools available that will make it easier for you to find relevant content. And the bonus is you’ll get to read more about what you do!
     
    Alltop and POPURLS are some favourites but there are many more you can choose from.
     
    Try tools like Buffer or Hootsuite to help you schedule out your posts but remember to check in often for any engagement. The best thing you can do to establish yourself as an authority is to provide feedback and commentary on other users that shows you know what you’re talking about.
     
    By making it a conversation you are becoming an influencer. Other users will see that dialogue whether its tweets or comments and they’ll see your expertise in action.
     
    Each approach will vary but there should be consistent elements to any strategy such as choosing which platforms you are going to be able to log into on an ongoing basis and what kind of content is best suited to your industry.

  4. Update Your Profiles

    Having a professional headshot is a great idea for your personal branding.  If you don’t have that already make sure you get one and place it as your avatar on each social media profile – both personal and business profiles.
     
    Each platform’s profile should easily convey a connection to all others. Users should see consistency in both the visual elements and the content you’re posting.
     
    If you’re having trouble with the various images and sizes required, it’s quite easy to set up a free account with Canva, which has predefined image sizes for all platforms and is very user friendly.
     
    Use Canva for graphic social media design

  5. Hire a Mentor

    It never hurts to have a third party review your profiles. While asking friends for help may seem like a good idea, an experienced, professional personal branding mentor will know what has and hasn’t worked in the past.
     
    Look for someone who has helped others achieve a solid personal brand and reputation in their industry and contact them for assistance.  But make sure they know this is about your social media presence so you get someone with relevant experience to your goals.

Personal branding is not as easy as a lot of people think. If you are ready to start but not sure where or how then please contact us and we’d be glad to help. We’ve helped many people perfect their personal and business branding and I’m sure we can help with yours as well.

To your ongoing success,
Susan Friesen

P.S. If you liked what you read here, you will want to sign up for my newsletter where you’ll get notified every Tuesday of that day’s blog post. Click here to also receive our free website guide: www.UltimateWebsiteGuide.ca

P.P.S. If you found this article helpful, please share it with your Twitter followers:

5 Steps to a Strong Personal Brand on Social MediaClick To Tweet

About the Author, Susan Friesen

Susan Friesen offering 10 Critical Questions You Must Ask to Get Maximum ResultsSusan Friesen, founder of the award-winning web development and digital marketing firm eVision Media, is a Web Specialist, Business & Marketing Consultant, and Social Media Advisor. She works with entrepreneurs who struggle with having the lack of knowledge, skill and support needed to create their online business presence.

As a result of working with Susan and her team, clients feel confident and relieved knowing their online marketing is in trustworthy and caring hands so they can focus on building their business with peace of mind at having a perfect support system in place to guide them every step of the way.

Visit www.ultimatewebsiteguide.ca and download your FREE "Ultimate Guide to Improving Your Website's Profitability - 10 Critical Questions You Must Ask to Get Maximum Results".

Secrets to Creating a Visual Brand Identity That Sets You Apart

Secrets to Creating a Visual Brand Identity That Sets You Apart

8 Key Areas You Want to Keep Your Visual Brand Consistent

Have you ever wondered what your social media followers think about you?

Is it possible you are sending mixed messages to your prospects?

This month we’re talking about the importance of personal branding and how it helps your business. This article ties closely in with that regarding your visual brand – essentially how you come across to others.

Over the years I have seen a lot of business owners who haven’t taken time to define their brand. They don’t understand when businesses stray from their brand, it dilutes their brand power and impact. Or worse, they have nothing about them that sets them apart.

As a result, they complain they are attracting the wrong customers or hardly getting any leads at all…

This “me too” method of marketing that mimics what competitors are doing isn’t effective. 

The 'me too' method of marketing that mimics competitors is not effective.Click To Tweet

That’s why I feel compelled to share more what a visual brand is and how to build a strong one online.

Whether you’re creating a new brand or updating your existing one, your brand’s visual identity is the most important factor in your marketing.

Your brand is so much more than a website and a logo.  It’s a user’s total experience and perception of you.

So every touchpoint a prospect has with you should have one consistent look and theme.  This includes your logo, website, stationery, social media, videos, brochures, business cards, and of course your personal brand in how you dress and present yourself to the world.

Watch: Here’s how Dana J. Smithers integrates her personal branding with her business brand.

A solid visual brand:

  • Helps people know what to expect from you.
  • Promotes professionalism and purpose.
  • Draws prospects who align with your ideas, attitudes and values.
  • Enhances confidence, trust and rapport with your followers.
  • Builds upon the existing brand experience they have with you in a positive (or a negative) way.

Visual branding adds real power to your marketing.  It increases engagement and understanding.

Visual branding adds real power to your marketing.Click To Tweet

With all these benefits to personal and professional branding, it’s more important than ever to brand your visual content and images so you stand out from competitors.

How Can You Keep Your Brand Consistent?

You write blog articles and posts every day.  You are working back and forth on projects.  How can you be certain that all the marketing you do resonates with your core brand?

Creating a style guide makes it easier to keep your marketing pieces consistent.

Firstly, ensure your brand is consistent in the following areas:

  • Headshot – Having a professional headshot goes a long way in developing brand trust.
  • Logo– your logo is the nucleus of your brand, everything else stems from that. Ensure it’s designed properly that includes the psychology of what it represents.
  • Colour Palette – Colours that will resonate with your target market and be meaningful to your brand.
  • Brand Message – This is the essence of your business that includes your slogan or tagline of who you are, what you do, and how you deliver value.
  • Fonts – Being consistent with the same one or two typefaces throughout all written materials as well as graphics
  • Design Elements – The use of borders, lines, shadows and filters should all become familiar to being associated with your visual brand.
  • Tone – Set the tone of your business presence and stick to it – whether serious, high-tech, sarcastic or soulful, this is a big part of building a solid brand presence.

For example: our eVision Media colours are purple and green.  Our typeface is: Asap.  Our logo is: a mother Emperor Penguin and her baby chick. Our slogan is “creating your brand, showcasing your business, nurturing your dream to reality” as seen here in our website header:

creating your brand, showcasing your business, nurturing your dream to reality

We have also created a template that we use for our marketing eTips and inspirational messages, so people instantly recognize them:

Visual Branding of eVision Media Social Media posts

 Create a Style Guide as Your Road Map

A style guide acts like a map that helps your team to stay on track. Sharing your style guide with key members of your team can ensure everyone knows the style guidelines and can follow them.

This is especially important for companies with virtual employees spanning in multiple geographic regions. Make it easy for your team to access your logo, fonts and templates. Always protect your brand. Double check when new marketing pieces come in that they conform to brand guidelines.

Here is a snapshot of our current style guide:

Visual Brand style guide for eVision Media

With this style guide in mind, here’s 8 areas you will want to keep your brand consistent in everything you do in your business marketing and social media efforts:

  1. Website

    Your website is the biggest brand statement your business has.  It serves as a reference to make sure all other brand elements are in alignment.

    That’s why I am so against people who use cookie-cutter template sites.  They may look polished, but they lack the warmth, connection and personality of a branded website (not to mention how badly they are built.)

    Make sure the images you use are reflective of your ideal client.  Use language that resonates with your target audience.  Create an about page that helps your visitors understand your backstory and why you are passionate and good at what you do.

    The more your website looks and feels like you, the stronger attraction tool it will be for potential clients.

  2. Professional Headshot

    Professional headshot before and after of Susan Friesen

    I was very camera shy when I first started my business.  So when it came time to get some updated headshots, I dreaded it.  But I found that going through the process brought me confidence.

    My new headshots are used as a personal and business branding tool that help me to be more recognized online.  They are on all my social media profiles and on our website.  As a result, people recognize me when I attend local networking events.

    Investing in new headshots can truly jump start your brand and success.

  3. Sharing Photos

    visual branding with Dana Smithers, Julie Salisbury and Susan FriesenSharing photos makes your marketing more personable and showcases your personal brand.  Consumers love seeing the real person behind the business.

    So be mindful of when you are working or in group situations and see how you can snap pictures to show followers what you are up to.

    Take a picture holding your new book.  Grab a shot with a new friend you met while networking.  Show the resort you are staying at for your business mastermind.

    Here’s Dana Smithers, Julie Salisbury and myself while at a recent WOW (Woman of Worth) event in Harrison Hot Springs.

  4. Video

    Creating videos helps build a strong following online.  It’s important to have your videos match your brand too.  Dress in a manner that is consistent with your brand.

    You could also shoot it in similar places or locations.  Whether that’s sitting at your desk, cooking in the kitchen, or standing in front of a green screen with a projected background, that consistent setting helps build familiarity.

    Be warm, friendly and connective.  If you promise to offer weekly video tips, then get them out on the same day each week so viewers can anticipate them. Create a custom hashtag for your video tips too – we created our eVision video eTips with the hashtag #eTip for consistency.

  5. Branded Images

    Kick up the interest of your blog articles and social media with images.  There are loads of free tools to help you make graphic quotes, infographics, and other visuals to add impact.

    Make sure all your graphic images are consistent with your brand.  Adding your logo makes it easy for people to instantly recognize the content is from you.

    For instance, the other day we re-posted an older article about “6 Steps to Nurturing A Profitable Business“.  We featured an image of an Emperor Penguin family.  It suggested the idea of nurturing but also tied into our brand with the Penguin theme.

  6. Social Media

    Social media provides so many opportunities for visual branding.  From Facebook cover images to profile pics, to graphics, there are endless opportunities for people to learn more about what you do.

    The images you use can evoke the feelings and emotions you want your brand to convey.  The goal is for someone to look at your social media account and get an impression that helps them understand your unique vibe.

  7. Free Giveaways

    When you are offering free reports, tools, and other goodies to visitors, make sure they have the same colours, logos, and visual feel as your other materials.

    eVision Ultimate Guide Report CoverWhen it looks professional and makes a great impression, it builds credibility.  Plus, it’s just one more piece of the brand puzzle that helps them understand what you do.

    For example, our free giveaway is “The Ultimate Guide to Improving Your Website’s Profitability“. 

    The cover features a headshot of me for familiarity, (mind you, this is an old photo so fixing up this free report is a priority of mine.) It has our brand colour of purple and includes our logo. 

    So it looks and feels like eVision Media. If someone forwarded a copy of this to a friend, they would get an accurate sense of our brand.

  8. Email Signature

    Susan Friesen eSignatureA graphic email signature can add visual impact to every message you send.  Services like Wisestamp make it easy to add your logo, picture, and social media links to your email signature.

    We have designed many eSignatures for clients that exactly match their brand and it’s an effective way to enhance their brand with every email they send out.

    Have your virtual team members set up a signature too so you come across as a professional team to your customers.

Are You a Wanna Be or a Real Brand?

It’s really important to take a look at your brand as a whole to make sure everything is in alignment.

Is your visual brand:

  • Clear,
  • consistent,
  • authentic,
  • memorable, and
  • in alignment with changes in the marketplace, your offerings, or your success

Even if your brand was on target 3 years ago, the nature of your business may have changed where your brand no longer accurately reflects what you do or who you serve.

You have become more specialized.  You may have new product offerings.  Maybe you are now the host of a new podcast.

Take a look at your brand with the eyes of an outsider and ask yourself if what you see truly reflect who you are now as a company.

How Does Your Business Score from a Visual Branding Perspective?

At eVision Media, we are experts at building, managing and marketing Brands online. If you need help developing your visual brand or just need some direction, contact us today. Our team of creative marketing professionals can help keep your brand on the path to success.

To your ongoing success,
Susan Friesen

P.S. If you found this article helpful, please share it with your Twitter followers:

Secrets to Creating a Visual Brand Identity That Sets You ApartClick To Tweet

About the Author, Susan Friesen

Susan Friesen offering 10 Critical Questions You Must Ask to Get Maximum ResultsSusan Friesen, founder of the award-winning web development and digital marketing firm eVision Media, is a Web Specialist, Business & Marketing Consultant, and Social Media Advisor. She works with entrepreneurs who struggle with having the lack of knowledge, skill and support needed to create their online business presence.

As a result of working with Susan and her team, clients feel confident and relieved knowing their online marketing is in trustworthy and caring hands so they can focus on building their business with peace of mind at having a perfect support system in place to guide them every step of the way.

Visit www.ultimatewebsiteguide.ca and download your FREE "Ultimate Guide to Improving Your Website's Profitability - 10 Critical Questions You Must Ask to Get Maximum Results".

Customer Service Strategies in a Digital World

Customer Service and PR in the Digital World

How to get your social media presence set up right so you can deal with customer complaints like a Pro

With social media being so prevalent, users often take to their favourite channel with their complaints.

75% of users surveyed said they include social media when evaluating a purchase.

32% want a response within 30 minutes and 42% expect a response in under an hour!

When you set up your social media keep that in mind.

How to use social media for customer service

Using social media to manage customer complaints may seem like a burden but the payoff is repeat business and happy customers.

Users often take to the majors like Twitter and Facebook.  Don’t shy away from either even if you’ve received some nasty feedback in the past.

When you initially set up your accounts you entered an email to register and you’ve probably noticed unless you changed the settings you get an email every time someone is active on your page/profile.

If you find this bothersome try creating an email like customerservice@example.com that forwards to your own account or the account of an employee whose job it is to monitor your online presence.

If it’s directed to your own email create a folder or label specifically for customer service or PR that these emails automatically go to. Don’t let it get lost in your emails though or you’ll miss alerts.

*Depending on your email setup this will vary in execution*

These alerts will let you know when you have a new comment or message on your profile.

When you get one have a response protocol ready. You don’t want to jump on a complaint and then have to wait 2 days for a decision-maker to draft their response.

One single meeting with your team on customer service/PR protocol on social platforms can save you a lot of headaches.

Have canned responses ready

Use Social Media to make your customers happy. Learn how to use social for customer serviceClick To Tweet

Canned responses refer to an automatically generated response that is prompted by the user contacting you. You may have seen these in the past and wondered how they get set up; now you get to set them up for yourself:

Twitter

Twitter rolled out some great tools last year for users who operate their business online:

https://business.twitter.com/i/settings/support

That link allows you to upgrade your account with messages that will automatically send to anyone who messages you directly and will show users that you provide this option.

You account will show your support hours and users will see that you take their feedback seriously.

This is a great signal to Google too – that you’re serious about your business and helping customers.

If you want more help using Twitter try our section dedicated to using Twitter for business.

Facebook

Facebook also allows you to set up your account to help communicate with customers via instant messaging. To turn on instant replies to any instant message to your business’s page follow these instructions:

To turn on Instant Replies for your Page:

  1. Click Settings at the top of your Page
  2. Click Messaging in the left column
  3. Below Response Assistant, click to select Yes next to Send Instant Replies to anyone who messages your Page
  4. To change your instant reply message, click Change, update the message and click Save

To turn off Instant Replies:

  1. Click Settings at the top of your Page
  2. Click Messaging in the left column
  3. Below Response Assistant, click to select No next to Send Instant Replies to anyone who messages your Page

You can direct users in both instances towards a contact email or simply let them know you’ll review their message within the next 24 hours and respond.

Once you have these set up, how you use them is entirely up to you. Each were only available within the last 2 years so not all businesses have adapted yet but those that have done it have set user’s expectations.

For more tips on using Facebook look at our section all about using Facebook to grow your business.

Monitor your reviews

Whether it’s Yelp (who’s results are now actually trending in SERPs) Google reviews, or Facebook reviews (if you have them turned on) it’s very important to stay on top of your reviews. There could be even more players in your niche so be on the lookout for sites dedicated to reviewing your products or services.

If you get a bad one you don’t want to remove it. That would defeat the purposes of the reviews.

Instead use the platform’s response option to address the reviewer’s concerns.

By demonstrating to users you take their feedback and complaints seriously you show them they can trust they’ll be treated with the same respect should things go wrong between you and them.

The point of PR and customer feedback should not be to defend yourself outright.

While some users may be serial complainers or even thieves always assume the best in the customer.

Use their complaint or question as an opportunity to possibly address something within your business you should have paid attention to a long time ago.

Often you’ll find the customer has either made an error or there’s a genuine issue you need to address with your business.

Whatever the case, keep in mind what you post will be what users see when reading up on your company. Not only that but Google looks for signals of a bad business in online engagement and reviews as well.

Position yourself as a responsible business owner who will address their concerns, so whenever someone reads about your business they get the right impression.

Just because a lot of customer service has moved online doesn’t change the fact that your business needs to give a good impression to potential users/customers. Put a smile on people’s faces as much as possible and your social media can really help you grow.

To your ongoing success,
Susan Friesen

P.S. New to Social Media and online marketing or find it overwhelming and confusing? Check out Social Blast: eMarketing for Entrepreneurs. It’s a monthly group coaching program for those just starting out or wanting more advanced strategies to help with their online marketing and social media efforts.
>> CLICK HERE FOR DETAILS

P.P.S. If you found this article helpful, please share it with your Twitter followers:

Customer Service in the Digital WorldClick To Tweet

About the Author, Susan Friesen

Susan Friesen offering 10 Critical Questions You Must Ask to Get Maximum ResultsSusan Friesen, founder of the award-winning web development and digital marketing firm eVision Media, is a Web Specialist, Business & Marketing Consultant, and Social Media Advisor. She works with entrepreneurs who struggle with having the lack of knowledge, skill and support needed to create their online business presence.

As a result of working with Susan and her team, clients feel confident and relieved knowing their online marketing is in trustworthy and caring hands so they can focus on building their business with peace of mind at having a perfect support system in place to guide them every step of the way.

Visit www.ultimatewebsiteguide.ca and download your FREE "Ultimate Guide to Improving Your Website's Profitability - 10 Critical Questions You Must Ask to Get Maximum Results".

How Social Media Can Lead to New Collaborations and Work

Video marketing has been our hot topic lately.

Today’s eTip showcases a local videographer’s success story that happened while at my recent photo shoot.

 

Use your social media to make personal connections

A few years ago I was on Twitter and noticed something: someone from my local city was sharing and liking a lot of my posts!

Keith, a videographer, became a regular “fan” and naturally, I went and checked out his profile to find out more about him.

We eventually struck up some conversation and since then (after years of never even having met each other in person) we’ve been referring clients that have lead to paying work.

Through his efforts of becoming visible in front of me, he successfully got onto my radar if I ever needed, or knew of someone who needed, a videographer.

This video is about social media connections and in it Keith and I talk about the viability of social media and how it can be used properly from a business perspective to make connections that actually work.

Find your audience on social media

By using the #Abbotsford hashtag on Twitter, Keith narrowed his choices using a Twitter list within his feed to local businesses such as mine. This is a great tip for those who want to work with those local to them.

Twitter can be bogged down with international posts that won’t matter to you as much. Try Keith’s localization tip to nail down local connections.

Keith then reviewed who was using his localized hashtag as well and was able to start connecting and building out his business through social media.

By using his extensive background in video production Keith has been able to reach local clients for video shoots ranging from news reporting to corporate videos with great success.

Keith operates under Pathfinder Productions and you can find him on Facebook at: facebook.com/pathfinderproductions

This is a great example of how social media works. The trick is not to try tricks and use it honestly so you connect with other honest businesses. Localizing your efforts is a great way to find people who want to connect in your own area.

If you have any questions about improving your video quality to strengthen your online marketing, feel free to leave a message in the comment section below and I’d be happy to answer.

Until next time,
Susan Friesen

P.S. New to Social Media and online marketing or find it overwhelming and confusing? Check out Social Blast: eMarketing for Entrepreneurs. It’s a monthly group coaching program for those just starting out or wanting more advanced strategies to help with their online marketing and social media efforts.
>> CLICK HERE FOR DETAILS

P.P.S. If you found this article helpful, please share it with your Twitter followers:

How Social Media Can Lead to New Collaborations and WorkClick To Tweet

About the Author, Susan Friesen

Susan Friesen offering 10 Critical Questions You Must Ask to Get Maximum ResultsSusan Friesen, founder of the award-winning web development and digital marketing firm eVision Media, is a Web Specialist, Business & Marketing Consultant, and Social Media Advisor. She works with entrepreneurs who struggle with having the lack of knowledge, skill and support needed to create their online business presence.

As a result of working with Susan and her team, clients feel confident and relieved knowing their online marketing is in trustworthy and caring hands so they can focus on building their business with peace of mind at having a perfect support system in place to guide them every step of the way.

Visit www.ultimatewebsiteguide.ca and download your FREE "Ultimate Guide to Improving Your Website's Profitability - 10 Critical Questions You Must Ask to Get Maximum Results".

How Video Establishes “Know, Like and Trust” With Your Target Audience

How Video Establishes 'Know, Like and Trust' With Your Target Audience

Tips and Strategies on Using Social Media Video Marketing to Get Your Business More Leads, Faster

In last week’s article, I talked about the importance of incorporating video into your business marketing strategy.  One of the top reasons I mentioned was how video increases your target market’s confidence in you.

And when it comes to compelling people to purchase from you, that confidence must be fully established first.

Confidence is key in compelling people to purchase from youClick To Tweet

This is what we call building the “Know, Like and Trust” factor with potential clients.  As a business owner, your goal should always be to focus on these three areas in any marketing you do.

One of the best places to help you establish the “Know, Like and Trust” factor with your  target market is by using video is on Social Media.

Video provides ample opportunity to showcase your personal and professional brand. It elevates your knowledge and expertise in your industry and gives people an opportunity to get to know you better, like you enough to want to hear more about what you have to say, and of course, trust you enough to make it comfortable for them to purchase from you.

So how do you go about building the “Know, Like and Trust” factor with your audience through video?

Providing Value

The first thing is to determine what your target market would find of value. If you’re not giving your potential clients something they want, then they have no reason to watch.

That value can come in a few different ways. A video can be:

  • Entertaining
  • Informative
  • Inspiring or motivating
  • Interesting
  • Engaging

Think about your business and how you can create videos that your target audience would appreciate receiving from you. You may have noticed most all of my videos are of the “Informative” nature through my eTips.

Depending on the industry you are in and tapping into your own unique personality, see what types of videos would work best for you and would resonate the most with your audience.

Since developing the “Know, Like and Trust” factor is a fundamental in business marketing, let’s dive a little deeper into this concept to fully appreciate how it can get you more leads and easier sales conversions for your business.

Building the KNOW Factor

If you’re like most entrepreneurs and small business owners, you are the face of your business. You don’t have the luxury of having a big corporate brand image (and budget) to get the sales. Instead, you have to rely on getting out there, pounding the pavement and getting visible in front of your potential clients.

This is because it stands to reason the more someone knows you, the more comfortable they will be in discovering more about what you have to offer, which can then lead to a sale.

Getting in front of a video is a great, quick way to accomplish this.

So when creating social media videos, always have your target market in mind and ensure you are infusing not only value into what you’re producing but also some of your personality so people feel they are seeing a friend every time they watch your video.

Building the LIKE Factor

As people get to know you through your videos, something else is going to happen. You’re creating an opportunity for them to also like you.

This is where knowing and understanding your ideal target market really becomes important. People aren’t going to purchase from you if they don’t like you.

Think about it, do you avoid making a purchase if someone came across too pushy or icky in some way? Well your audience is judging you the same way.

Of course you can’t get everyone to like you but what you can do when you’re creating your videos is to be:

  • Uniquely Yourself – there’s no point in trying to act like someone else. Just be you and you will draw your followers in naturally.
  • Genuinely Authentic – honesty and even some vulnerability will help people feel they are not watching a rip-off artist in action.
  • Timely Relevant – produce videos your target audience wants to watch and when they need to see it in order to convert them into paying clients quicker and easier.
  • Unabashedly Visible – don’t hide behind the camera, people need to see your face in order to be able to like you!

Building the TRUST Factor

When all is said and done, if someone doesn’t trust you, they will never do business with you. Period.

Sometimes business owners automatically assume people should trust them but may unknowingly be doing things that has the opposite effect.

Here’s some ways you can establish trust with your ideal target market:

  • Provide Value – Avoid creating fluff, pointless and nonsensical videos that are meaningless to the people you want to buy from you. They are not going to trust you know what you’re doing if you don’t provide proof you do.
  • Pursue Excellence – The more you provide the best you have to offer by way of skills and expertise, the more you are building trust by showcasing your ability to solve the problems your target market has that your product or service provides.
  • Be Consistent – Randomly producing videos is not going to get you the traction you need to establish authority in your industry. People want to see consistency to make them feel more comfortable about trusting you. Set a schedule and commit to it. Whether it’s once a month or once a week, that consistency will get you the results you’re after.
  • Avoid “Salesy” Language – People don’t like to be sold to. Avoid trying to “sell” your products or services and instead focus on providing value. This will draw people in as opposed to repelling them.
  • Provide Unique Content – They say there’s nothing new that can be said about any given topic but what you can do is take your knowledge and find ways to present it in a new light. Find different perspectives and angles that hasn’t been talked about before. Above all, avoid copying someone else’s work – that’s just wrong.

By using videos in your social media marketing strategy, you are showcasing your expertise. This in turn establishes your authority in your industry and helps develop the “Know Like and Trust” factor with your ideal target market.

Over time, you will build a loyal following of people who can ultimately become not only paying clients but also a source of referrals for your business.

If the thought of doing videos for your social media marketing is too frightening to consider, or perhaps you simply lack the know-how on how to get started, I invite you to join my monthly Social Blast membership program where I cover topics like these and others each month in a live training call. Click here for details and come join our group today: www.socialmediagroupcoaching.com

Go now,  create videos and get your best brand-visibility foot forward to generate more leads and sales for your business!

To your ongoing success,
Susan Friesen

P.S. If you liked what you read here, you will want to sign up for my newsletter where you’ll get notified every Tuesday of that day’s blog post. Click here to also receive our free website guide: www.UltimateWebsiteGuide.ca

P.P.S. If you found this article helpful, please share it with your Twitter followers:

How Video Establishes “Know, Like and Trust” With Your Target AudienceClick To Tweet

About the Author, Susan Friesen

Susan Friesen offering 10 Critical Questions You Must Ask to Get Maximum ResultsSusan Friesen, founder of the award-winning web development and digital marketing firm eVision Media, is a Web Specialist, Business & Marketing Consultant, and Social Media Advisor. She works with entrepreneurs who struggle with having the lack of knowledge, skill and support needed to create their online business presence.

As a result of working with Susan and her team, clients feel confident and relieved knowing their online marketing is in trustworthy and caring hands so they can focus on building their business with peace of mind at having a perfect support system in place to guide them every step of the way.

Visit www.ultimatewebsiteguide.ca and download your FREE "Ultimate Guide to Improving Your Website's Profitability - 10 Critical Questions You Must Ask to Get Maximum Results".