This eTip is a recording of a Facebook Live show where I talked about customer service. I shared some stories about what happened to me over the holidays plus some insights on what we do at eVision Media to embrace customer service to earn a referral-based business.
Key Customer Service Tips
During our 16 or so years at eVision Media, the key customer service goals we strive to reach are:
- Answer your phone and emails promptly
- Be honest and upfront about delays and problems that affect your client
- Own mistakes and do what you can to make up for them
- Don’t over promise in your marketing messages and then under deliver
- Ensure your clients feel valued, heard and appreciated
Until next time,
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About the Author, Susan Friesen
Susan Friesen, founder of the award-winning web development and digital marketing firm eVision Media, is a Web Specialist, Business & Marketing Consultant, and Social Media Advisor. She works with entrepreneurs who struggle with having the lack of knowledge, skill and support needed to create their online business presence.
As a result of working with Susan and her team, clients feel confident and relieved knowing their online marketing is in trustworthy and caring hands so they can focus on building their business with peace of mind at having a perfect support system in place to guide them every step of the way.
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